In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

A few months ago, I awoke to find a streak spanning the length of my kitchen wall that looked like it had been drawn there ...

Part two of the PetSmart Charities–Gallup study reveals gaps between veterinarians and pet owners on flexible care options ...

The old school way of learning and remembering something is studying followed by a test. Now, a study tells us curiosity is ...

Discover the key differences between Workforce IAM and CIAM. Learn why CTOs need distinct strategies for employee security and customer experience in enterprise SSO.

METR’s benchmark has become a bellwether of AI capability growth, but its design isn’t up to the task, argues Nathan Witkin ...

Why Choosing the Right Sweepstakes Site Matters Picking a sweepstakes platform is about more than colorful graphics or a ...

It starts with one drawer, one shelf, one box in the garage. Then it turns into a whole system of saving things for the ...

Motley Fool Money reports that the median US household savings account balance is $8,000, with disparities across ...

Vulcan Energy (Vulcan, ASX: VUL, FSE: VUL, the Company) is pleased to report strong production flow test performance of its ...

Don’t walk the aisles solely to feed your own creative solutions. Trade shows should arm you with powerful tools that elevate ...