How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

AI is changing how we create, deliver and measure learning. But in my experience working in professional development, the seismic shifts we’re seeing in this sector aren't rooted in AI tool adoption ...

Ahmad, an early career professional, picks up a glass of water and reflects on his recent performance review conversation. He feels accomplished for having delivered strong financial results, as well ...