Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and transfers.

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Canada, 1st Jul 2024 - Dynamics Square Canada, a leading provider of Microsoft Dynamics solutions, is thrilled to announce the expansion of Dynamics 365 to cater specifically to the needs of small ...

As enterprises scale, managing large and complex sales processes requires advanced tools that not only streamline operations but also enable data-driven decision-making. Sales automation software is ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

The MB-230T01: Microsoft Dynamics 365 Customer Service course is an in-depth training course designed to provide learners with the knowledge and skills necessary to effectively use and customize the ...