As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success. When ...

Effective businesses thrive on strong communication skills. Written communication, in particular, is used in all types of businesses in a variety of ways. Sound business communication styles improve ...

Effective written communication is one of the most valuable skills in today’s business world, especially for professionals aiming for six-figure careers. Whether you’re writing an email, a proposal, ...

Communication Intensive (CI) courses are part of the CWRU Unified General Education Requirements (UGER). The Writing Program offers a number of courses that fulfill this requirement. All CI courses ...