Mark Lack, Manager of Analytics Strategy and Business Intelligence with Mueller, was interviewed by John Furrier and Dave Vellante, theCUBE co-hosts, during the IBM Information on Demand 2013 in Las ...

managers to come to agreement on the metrics they will use to operationalize their lofty visions. A bank had articulated its strategy as providing "superior service to targeted customers." But the ...

The balanced scorecard revolutionized conventional thinking about performance metrics. When Kaplan and Norton first introduced the concept, in 1992, companies were busy transforming themselves to ...

The following is reprinted with permission from strategicplanningMD.As simple a concept as balanced scorecards are, organizations still have difficulty implementing them effectively. Although the ...

Building a scorecard can help managers link today’s actions with tomorrow’s goals. by Robert S. Kaplan and David P. Norton As companies around the world transform themselves for competition that is ...

Businesses establish a balanced scorecard to align all their company activities. This type of performance management framework adds non-financial measures to traditional financial metrics and gives ...

Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

So, after devising your strategic plan, create a Strategy Map and a Balanced Scorecard for explaining and executing it. With the Strategy Map, your people can all see their role in carrying out the ...

Performance management and organizational strategy represent intertwined fields critical for aligning an organisation's operational performance with its long‐term strategic objectives. At the core of ...

Senior executives are responsible for developing the overall goals and strategies for an organization. Some organizations use strategy maps to translate intangible goals -- such as operational ...

Over a decade ago, Kaplan and Norton struck a business consulting gold mine with the Balanced Scorecard (later turned into an eponymous book), which permits executives to list their targets for ...