One does not simply forget the incident involving CrowdStrike in 2024. Eight and a half million systems crashed, which resulted in canceled flights, disrupted hospitals, frozen media and broken public ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Software Quality Assurance: Integrating Testing, Security, and Audit This excerpt focuses on the conceptual aspects of defect management, including the basic concepts of a defect, how to manage ...

With the advent of generative AI, AI applications are transforming and reshaping various industries and changing how people work. Software development is no exception. San Francisco- and Tokyo-based ...

Energy trading and risk management (ETRM) systems provide sophisticated features and functionality that not only support the entire origination-to-settlement transaction life cycle but also provide ...

The present publication provides for the first time information and guidance for defining and implementing quality assurance programmes covering the entire life-cycle of software important to safety.

Software quality assurance management (QA) is the process of making sure that quality requirements for products or services are fulfilled. Quality assurance methods ensure that all requirements have ...