In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

MiaRec's Sentiment Analysis Dashboard allows for quick and easy access to multi-layered sentiment intelligence for every customer interaction. Our sentiment analysis features help contact centers ...

Tracking and analyzing sentiments has emerged on the scene alongside countless other automation processes in the last decade. Sentiment analysis has been popular with social media and discovering how ...