Today, its Magic Total Service Desk 7.0, released in February, is not only 100 percent browser based, but uses wizards to enable creating and customizing business rules, allowing help-desk and ...
Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...
When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool. "We were simply ...
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