Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

I work at a large manufacturing plant in the IT department. The plant operates 24 hours a day, 365 days of the year. Our IT department mainly works the normal daytime hours, but we also have staff on ...

A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

I've seen lots of threads, and looked at quite a few products today, and they all seem to suck in various ways. Our current software is being EOL'd and they've quoted a crazy amount to upgrade it. I ...

The help desk is a hotbed of activity these days. Despite the average person’s growing technical acumen, workers still rely on corporate help when systems crash, applications bewilder and any number ...