When your computer suddenly won’t boot, or swallows an important data file, or has contracted what looks like a virus, where do you turn? Based on the lines I’ve seen at my local Best Buy, plenty of ...

It’s Monday morning. You groggily open your email inbox and come across a set of photos from a cousin you haven’t spoken to in years. ‘Summer Trip!!!’, it’s called. You double-click, shrug as nothing ...

The relationship between the FBI and employees of Best Buy's computer and device repair unit Geek Squad is more complex than first thought, according to newly released documents. Records posted ...

Getting your Trinity Audio player ready... By Tom Jackman, The Washington Post At a giant Best Buy repair shop in Brooks, Kentucky, Geek Squad technicians work on computers owned by people across the ...

Shoppers walk toward the parking lot at a Best Buy store. (Alan Diaz/Associated Press) The Post's Tom Jackman has an interesting story about a criminal case pending in Los Angeles before U.S. District ...