Learn about corporate social responsibility (CSR), a business model that helps a company be socially accountable to itself, its stakeholders, and the public.

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

The worst possible customer service training is one that neglects to explain the “why” behind great customer service. The second-worst customer service training is one that neglects to show the “how.” ...

Many equipment rental business owners and managers understand the importance of keeping their customers happy and loyal. But many have trouble justifying the "expense" of customer service training ...

Dubai, 13th June 2012: As part of its efforts to advance the sustainability agenda in the region, Arabia CSR Network held two training events in the last three days. The first event, a two day ...