Long ago, I built a web app for an enterprise (200k+ employees). Feedback on the web app prompted me to do an experiment. What would happen if I were to create a WhatsApp chatbot to solve the specific ...

Opinions expressed by Entrepreneur contributors are their own. Chatbots are the new rage as more top brands are advancing the technology and integrating it into their chat systems. Big names such as ...

Discord is an IRC-like chat platform that all the young cool kids are hanging out on. Originally intended as a way to communicate during online games, Discord has grown to the point that there are ...

Bots have captured the business public's eye. Facebook opened up its Messenger platform to bots in April, and, since then, over 11,000 bots have reportedly been published. To understand the promise of ...

Building a chatbot is not a project to approach lightly. Answer these three key questions before starting the process. The rise of chatbots has been recent and substantial. B2B and B2C sites now have ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

OpenAI’s ChatGPT became a phenomenon thanks to its wide-ranging abilities, such as drafting college essays, writing working computer programs, and digging up information from across the web. Now the ...