Apple's new AI-powered Support Assistant hasn't officially launched for everyone, but some users are able to test an early preview. In July, we learned that there was a strong likelihood that Apple ...

Apple this month refreshed the security support document that provides iPhone, iPad, and Mac users with tips on how to recognize and avoid social engineering schemes like phishing messages and fake ...

Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a ...

Apple needs an IT Knowledge API. It gives device management service vendors official support data to power accurate, real-time AI tools.

Apple has announced a new process that will finally enable customers and independent repair providers to utilize used Apple parts in repairs; but advocates of the right-to-repair movement see the move ...