CINCINNATI (WPVI) -- The family of a teenage boy who suffocated to death in Cincinnati this week is criticizing the response to the boy's calls for help. Kyle Plush, 16, was trapped inside a vehicle ...

The call came in just before midnight: a young man’s voice, somewhat rattled, telling a 911 operator he’d just seen a man streaked with blood on the side of a country road, staring back blankly in the ...

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a ...

ATLANTA — An Atlanta family said they are heartbroken and frustrated after hearing a 911 call in which an after-hours answering service operator laughed while discussing their mother’s emergency. On ...

When you dial 911, every word you say matters. The line is designed to connect you with help in life-threatening situations, yet a staggering amount of calls aren't emergencies at all. In some cities, ...